A message to our valued patients regarding temporary closure due to COVID-19

A message to our valued patients

 
As you know, one of my top priorities since I started my business in facial aesthetics over 18 years ago, is the safety and well-being of my patients.
 
I always make every effort to be professional and honest about the risks and possible benefits of treatment to make sure you get the best outcome for you.
 
After closely following the emergence and development of the COVID-19 pandemic and the introduction of new Government regulations, I have made the very difficult decision to close Skin and Face Clinics temporarily, with immediate effect.
 
I realise this may be extremely inconvenient for you, but I must adhere to the latest Government guidelines and I made this decision with a genuine desire to help reduce the risks of cross infection for patients and staff at this very challenging time.
 
If you have booked any treatments during the next four weeks these will need to be postponed or cancelled and you will be sent a notification as soon as possible.  
 
If you have already paid a booking fee, then this will be refunded or retained until we feel it is safe and ethical to re-open and offer further appointments.
 
Please accept my sincere apologies for any inconvenience this may cause.  You are extremely valuable to us and we will re-open as soon as we possibly can.  With the expected exponential rise in COVID-19 cases in the Cardiff area, and the statistics showing a potential doubling of cases every four days, we have a moral obligation to do EVERYTHING we can to help stop the spread of this virus.
 
I hope you will agree that we should help all those who do fall ill to have every chance of accessing the ventilators and skilled staff they need.  By closing my clinics, I hope to make a small contribution to reducing the speed of spread of the virus; ‘flattening the curve’ is the ONLY hope we have of not utterly overwhelming the NHS with cases in the next few weeks. 
 
As a result of this decision, my Clinics in Cardiff and Surrey will be closed for the foreseeable future until the spread of the virus has reduced, and in line with relevant Government advice and we will not be taking any bookings during this period. 
 
I value you all and appreciate the loyalty you have shown to Skin and Face Clinics; some of you have been treated by us for many years.  
 
We will, of course, let you know when our doors re-open and we look forward to welcoming you back in due course, when we consider it is safe to do so.
 
In the meantime, I urge you to stay at home and avoid ANY social contact that is not absolutely essential.  You may think that you are physically fit, but this illness is proving unpredictable in terms of who it may affect the most.    
 
AS A FULLY QUALIFIED NURSE, I WOULD ADVISE YOU TO STAY AT HOME WHILE YOU HAVE THE OPTION TO DO SO, AND TO HELP THE NHS BY FOLLOWING THE GOVERNMENT’S SOCIAL DISTANCING POLICY.
 
TAKE CARE!
 
Annie Cartwright
Director
Skin and Face Clinics